Refund & Exchange Policy

At The Ace Nest, we want you to shop with confidence. If there is an issue with your order, we're here to help.

5-Day Refund & Exchange Policy

You have 5 days from the date your order is delivered to request a refund or exchange.

Refunds or exchanges are only available if one of the following applies:

• You received a damaged or defective product.

• You received the wrong product.

• You received the wrong size, color, or variant compared to what you ordered.

• You did not receive the product you ordered.

If your order matches what you purchased and arrives in good condition, it is not eligible for a refund or exchange.

Eligibility Requirements

To qualify for a refund or exchange:

• The request must be submitted within 5 days of delivery.

• The product must be unused, unworn, unwashed, and in its original condition with all original packaging and tags (where applicable).

• The product must not be damaged due to misuse, improper handling, or normal wear after delivery.

• You must provide your order number along with clear photos and/or a video showing the issue.

Requests submitted after the 5-day period may not be accepted.

How to Request a Refund or Exchange

To start a refund or exchange request, please email us at:

info.theacenest@gmail.com

Please include:

• Your order number

• A brief description of the issue

• Clear photos or a video showing the problem

Our team will review your request and respond as quickly as possible.

Please do not send any items back without first receiving approval and return instructions from our support team.

Damaged, Incorrect, or Defective Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, incorrect, or differs from what you ordered (including the wrong size, color, or variant), contact us within 5 days of delivery with supporting photos or videos so we can investigate and resolve the issue.

Exchanges

If your exchange request is approved, we will arrange a replacement for the correct item after verifying the issue.

Exchanges are only available for:

• Incorrect product received

• Incorrect size, color, or variant received

• Damaged or defective products

Products that have been used, washed, altered, or damaged after delivery are not eligible for exchange.

Refunds

If your refund request is approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Processing times may vary depending on your bank or payment provider.

If you have not received your refund within 10 business days after approval, please contact us at info.theacenest@gmail.com.

Non-Refundable & Non-Exchangeable Items

The following items are not eligible for refunds or exchanges:

• Products that have been used, worn, washed, or damaged by the customer.

• Products returned without prior approval.

• Sale or clearance items.

• Gift cards.

• Personalized or custom-made products.

• Personal care items that have been opened or used.

• Perishable goods.

• Hazardous materials, flammable liquids, or gases.

Important Notice

As our products are fulfilled through trusted fulfillment partners, every refund or exchange request is carefully reviewed before approval.

By placing an order with The Ace Nest, you agree to this Refund & Exchange Policy.